Privacy Policy

1. Introduction

Presello LLC ("we," "us," or "Presello") operates the presello.io website and associated services. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our Platform. By using Presello, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Email address — when you create an account via email authentication.
• Wallet addresses — when you connect a Web3 wallet to the Platform.
• KYC documentation — identity verification documents submitted through our third-party KYC provider (Sumsub) when required at the $1,000 cumulative purchase threshold.
• Support inquiries — any information you provide when contacting support.

2.2 Information Collected Automatically

• Transaction data — records of listings, purchases, deposits, and withdrawals on the Platform.
• Browser and device information — browser type, operating system, device type, and screen resolution.
• IP address — for security, fraud prevention, and OFAC compliance screening.
• Usage data — pages visited, features used, and timestamps of activity.

3. What We Do Not Collect

• We do not use tracking cookies or third-party advertising trackers.
• We do not sell, rent, or share your personal data with third parties for marketing purposes.
• We do not store your private keys or wallet seed phrases. Ever.
• We do not collect payment card numbers directly — all card payments are processed by our third-party payment provider.

4. How We Use Your Information

• To provide and operate the Platform, including processing listings and purchases.
• To verify your identity and comply with KYC/AML and OFAC requirements.
• To communicate with you regarding your account, transactions, and support requests.
• To detect and prevent fraud, abuse, and security threats.
• To improve the Platform based on aggregated, anonymized usage patterns.
• To send transactional notifications (purchase confirmations, withdrawal alerts, price alerts) that you have opted into.

5. Third-Party Service Providers

We use the following third-party services to operate the Platform. Each provider processes data according to their own privacy policies:

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Transaction records are retained indefinitely as required for compliance and audit purposes. You may request deletion of your account and associated personal data, subject to our legal obligations to retain certain records.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, rate limiting via Upstash Redis, and DDoS protection via Cloudflare. Access to personal data is restricted to authorized personnel on a need-to-know basis. Despite these measures, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (CCPA / GDPR)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access — request a copy of the personal data we hold about you.
• Right to Rectification — request correction of inaccurate personal data.
• Right to Deletion — request deletion of your personal data, subject to legal retention requirements.
• Right to Portability — request your data in a structured, machine-readable format.
• Right to Opt Out — we do not sell personal data, but you may opt out of non-essential communications at any time.
• Right to Non-Discrimination — exercising your privacy rights will not result in discriminatory treatment.

To exercise any of these rights, contact us at privacy@presello.io. We will respond within 30 days.

9. Children's Privacy

Presello is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will take steps to delete their account and associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact

For privacy-related inquiries, contact us at privacy@presello.io.

Presello LLC
Montana, United States